Support & FAQ
How Can We Help You?
We try to respond to all requests within 24 hours.
Want to get a head start on finding a solution? Be sure to check out the Frequently Asked Questions below.
Frequently Asked Questions
General Questions
What is Solid GPS?
Solid GPS tracker is an Aussie-Built tracker that will simplify the way you track your caravan, car, motorcycle or anything big with/without wheels.
Because a Solid GPS tracker is completely wireless, you can place it nearly anywhere inside your vehicle.
You also don’t need a line of sight to the sky, that means your tracker is a lot easier to install. Just turn it on and hide it in your vehicle.
What is the Solid GPS’ size?
The standard and large tracker is 85mm * 50mm * 22mm, just about the size of a credit card.
Our mega tracker is 85mm * 55mm * 35mm.
What’s included in my purchase?
Here’s exactly what you’ll receive:
– Solid GPS tracker
– Built-in 4G SIM card with unlimited data
– Charging cable
– Solid GPS security sticker
– Instruction manual
– 31-day free trial
– 12-month hardware warranty
What are the features of the Solid GPS tracker?
Real-Time Tracking – monitors the exact location of vehicles or assets in real-time every 2 minutes.
Instant Geofence/Boundary Alerts – notifies you when entering or exiting predefined areas.
Long Battery Life – rechargeable battery lasts 3, 6, or 12 months on a single charge.
Easy Installation – wireless and easy to hide nearly anywhere in your vehicle. No line of sight to the sky is needed; just turn it on and hide it.
Low Battery Alerts – notifies you when the battery needs recharging.
Australian Made and Owned – high-quality, reliable tracker with 24/7 local customer support.
Is the Solid GPS Tracker compatible with different types of vehicles?
Yes, a Solid GPS Tracker is designed to be compatible with various vehicles, including cars, trucks, motorcycles, caravans and even assets like trailers or valuable equipment.
Can the Solid GPS Tracker be used for both personal and professional purposes?
Yes, a Solid GPS Tracker is versatile and suitable for a wide range of applications, including personal use, vehicle tracking, fleet management, and asset monitoring.
Is the Solid GPS tracker weather-resistant?
The Solid GPS tracker itself is not weather-resistant or IP-rated.
However, we offer a high-strength IP67 waterproof pouch at checkout, designed to protect your tracker from dust and water. It also includes mounting lugs for easy and secure installation in various locations.
Do I have to opt-in for SMS alerts to be notified through my phone?
No you don’t have to opt-in for SMS alerts.
If you’ve downloaded the app and enabled notifications you’ll get phone alerts sent via our app WITHOUT having to sign up for SMS alerts or having the app open.
Payment and Shipping
What payment options are there?
There is a one-time payment for the hardware of your tracker.
Then, after a 31-day free trial, your subscription begins for a flat monthly or yearly rate.
Express shipping is also available for $10 while standard shipping is free.
Learn more about the plans here.
PayPal is not one of our payment options because they charge high fees. Which we would have to pass onto you.
Instead, we use stripe.com which is actually larger than PayPal and we’ve also found them more reliable.
We can also process your payment for the renewal of your subscription through bank transfer. You can send us a message through the form above or send an email to support@solidgps.com to get our bank information and send your payment.
Standard shipping usually takes 3-10 days while express is 2-6 days for extra $10.
I did not order my tracker from the Solid GPS website, what do I do?
That’s all good! In your instructions, there should be a heading titled “Activating Your Tracker”.
All you need to do now is go to solidgps.com/activate/ then enter your email and the 15-digit number underneath the barcode on your tracker and sign up for a subscription.
Are there any additional fees for international tracking?
No, there aren’t any extra fees for international tracking.
Can I cancel my subscription during the 31-day Free Tracking period?
Yes, you can cancel your subscription during your 31-day free tracking period, and you won’t be charged anything.
You can easily cancel your subscription in your account settings or by contacting us via email or phone.
Will there be a termination fee if I cancel my subscription?
No. Solid GPS does not have any termination fees.
Why Do I Need a Subscription and Will the Price Ever Change?
A subscription is required for your Solid GPS tracker to work. Each tracker has a built in SIM card that connects to mobile networks so it can send location updates straight to your app.
Your subscription covers everything:
• SIM data and connectivity (no telcos, contracts, or setup hassles)
• Full access to the Solid GPS app with alerts, history, and settings
• Ongoing software improvements and local customer support
Because we manage tens of thousands of trackers, we’re able to secure low bulk data rates and keep costs down for everyone.
Since launching Solid GPS, we’ve never increased our subscription price.
Without an active subscription, your tracker will not be able to send location updates or alerts.
Can I return the tracker if I don’t want it?
Yes, if you decide Solid GPS isn’t right for you during your 31-day free trial, you can cancel your subscription anytime and return the tracker for a full refund.
Just contact our support team through the form above or email us at support@solidgps.com.
Using Solid GPS
What do the different signal strength values mean?
Excellent & Great: Your tracker is receiving an excellent signal, no need to do anything.
Good or lower: If your vehicle is stationary and it receives a signal quality of ‘good’ or lower, this is fine.
But if your vehicle receives this signal while moving, we recommend relocating your tracker to a different location inside your vehicle and ensuring the unit is flat with the label side facing the ground.
Cell or ‘poor’ GPS signal: Your tracker is unable to obtain a GPS signal where it’s currently placed, this could be due to parking in an underground carpark or your unit itself has been knocked over or moved.
What if no movement is detected after a while?
If your vehicle is stationary, the status will show as ‘Sleeping Till Movement’ and the unit will send a daily location update every 24 hours.
If the vehicle is stationary and the status is still ‘moving’, this usually happens when the vehicle is parked inside a garage, carport, shed, etc, where it’s unable to find a signal. We recommend waiting approximately a minute before entering the garage/carport/shed area to avoid this from occurring.
What if my vehicle gets stolen?
In your settings, you can share your account with law enforcement, friends or family and they’ll have access to your dashboard for 24 hours.
Scroll to the bottom of your account’s page to the “Reports & Sharing Section”, choose how long you want to share your dashboard and click “Generate”.
Next, you can activate “emergency mode” which increases how often Solid GPS transmits its location every 2 – 10 minutes.
Where should I place my Solid GPS tracker?
Avoid placing your tracker inside areas that are fully enclosed by metal such as inside a metal toolbox, trailer frame, or underneath your vehicle.
Recommended spots:
• Under a seat
• In the glove compartment
• In the boot
• Inside the carpet or trim lining
• Low inside the vehicle where it’s hidden but not fully covered by metal.
Make sure the tracker is lying flat with the label side facing the ground for the best performance.
If it doesn’t update properly, try moving it to another recommended spot. If issues continue, contact us using the form above or email support@solidgps.com.
How does Solid GPS work?
Solid GPS uses satellites to track your vehicle’s location and sends updates to your app through the mobile network.
Your tracker updates every 2 minutes, then adjusts to every 10 minutes while moving to preserve battery life.
If needed, you can activate Emergency Mode to keep updates locked at every 2 minutes for maximum precision.
You’ll also receive instant alerts if your vehicle moves unexpectedly or leaves a set area.
How do I set up my Solid GPS and start tracking?
1. Take out your Solid GPS tracker and place it on charge until the red LED extinguishes.
2. Flick the switch on the side of the unit away from the charging port with the SIM card opener to turn on.
3. Place your unit near a window to calibrate.
4. Download the Solid GPS App, log in and go to your dashboard. Check your email for log in info.
5. Check to see if it’s connected after 5 minutes.
6. Place Solid GPS in your vehicle on the correct side up.
To learn more, watch this video: How To Set Up Your Solid GPS Tracker
How do I share my tracker with other people?
1. Go into your account settings and scroll to where it says “share your dashboard”.
2. After that, select how long you would like to share your dashboard for and press “generate”.
3. Then copy the link that is generated and share it with anybody.
4. Click the “Cancel Sharing Link” to stop sharing your tracker.
Does Solid GPS track kilometres travelled?
Somewhat, because Solid GPS activates every couple of minutes, we calculate the KMs between each GPS point, not your actual roads taken.
The KM calculation we provide is an approximation.
Can I track my Solid GPS Tracker using a mobile app?
Certainly! The Solid GPS Tracker is seamlessly integrated with the Solid GPS app, enabling users to effortlessly track the device’s location and receive convenient alerts directly on their smartphones.
You can easily download the Solid GPS app from both the App Store and Google Play for a user-friendly experience.
After selling my vehicle/asset, is it possible for me to retain my tracker and install it in my new vehicle/asset?
Once you have sold your vehicle or asset, you have the option to keep your Solid GPS tracker and install it in your new vehicle or asset.
This allows you to seamlessly continue tracking and monitoring with the same device.
Just ensure you follow the installation instructions provided with your Solid GPS tracker to set it up on your new vehicle or asset securely.
You can also sell your tracker to the new vehicle owner, simply contact us with the form above.
To transfer the tracker to the new owner, please send us an email through the form above or email us at support@solidgps.com confirming the IMEI or the 15 digits number of your tracker so we can remove it from your account and the new owner can activate it at solidgps.com/activate/ .
How accurate is the location tracking of Solid GPS?
The Solid GPS tracker is accurate to within a 10m radius.
Can I Manage Multiple Trackers Under One Account?
Yes, you can add as many trackers as you like to one Solid GPS account. It’s simple to manage and monitor them all in one place.
To keep things organized, you can assign each tracker a custom name and colour.
Just head to the account settings in the Solid GPS app or website to manage them anytime.
What is the range of the Solid GPS tracking device?
The Solid GPS tracker is designed to provide you with precise tracking all across Australia, the USA, and New Zealand within mobile coverage.
So no matter where you go, you’ll be able to keep tabs on your vehicle’s whereabouts.
If your tracker enters an area with no mobile coverage, don’t worry! It’ll save the locations your vehicle travels to and will upload where it went when your vehicle is back in an area with coverage.
Can More Than One Person Access The Same Tracker?
Yes, you can share access to your tracker with others through your Solid GPS account.
Each person you share with can log in from their own device and see the same live location and movement history.
This makes it ideal for families, teams, or shared vehicles where multiple people need visibility.
Battery & Charging
How Long Does The Battery Last, And Will I Need To Replace Or Recharge It?
No replacement needed — the battery is fully rechargeable.
You’ll get an automatic alert to your phone and email when it hits 30%, so there’s plenty of time to recharge.
Since it only needs recharging every 3, 6, or 12 months (depending on your model), it’ll last for years.
How Long Does It Take To Recharge The Battery?
We recommend recharging your Solid GPS tracker overnight. It usually takes around 12 hours to fully charge, and you can top it up anytime for peace of mind.
Are there low battery alerts?
We automatically send you a reminder to your phone & email when your tracker is at 30% charge.
You can also see how much charge is remaining at any point in time when you login to your app or the website.
Can I have my tracker permanently plugged into the USB?
Yes, you can keep your Solid GPS permanently powered by plugging it into a USB port in your vehicle. It will stay charged while connected, so you’ll never need to remove it for recharging.
My battery status hasn’t updated after I charged my tracker.
If you’ve just received your tracker and charged it up or you’re recharging it up after it hit low battery, then do this:
– Turn your tracker off for 10 minutes if it isn’t already.
– Place it inside your vehicle.
– Turn it back on and check your dashboard after a few trips.
Account and Support
How do I change email/login?
To change the email address linked your account, please send us a message using the form above with the following information:
Old email address:
New email address:
IMEI or the 15-digit number of your tracker(s):
Once we receive your request, we’ll update your account and confirm when the change is complete.
When creating my account, it states my email is incorrect?
That’s because when you initially ordered your unit, we automatically created an account for you and emailed you the password from support@solidgps.com.
Please check your email on the date you ordered your tracker, copy and paste the password and use that to login to your account.
How do I contact Support?
Send us a message using the form above or email us at support@solidgps.com
Is the data collected by Solid GPS Tracker secure?
Yes. Solid GPS prioritises the security and privacy of your data. The information is encrypted, and access is restricted to authorised users.
You can request your data to be deleted at any point in time using the form above and you can also delete your tracking data (which is automatically deleted after a year) in your account settings.
Features
What is “Emergency” mode?
Emergency mode decreases the time between GPS points to 2 minutes while moving. This automatically turns off after a few hours.
To do that, turn on “Emergency mode” by flicking the corresponding button on your dashboard to red.
What is “Watch Dog” mode?
Turning Watchdog mode on sets a temporary boundary at your tracker’s current location to a size of approximately 50m square.
If the tracker moves, it sends alerts to your email and phone, turns emergency mode on and turns watchdog mode off.
Turn on watchdog mode by turning the button on your dashboard green.
What does the status “Sleeping Till Movement” mean?
This is a status that appears on your dashboard when the vehicle is stationary.
What it means is your tracker is currently in sleep mode. Once it detects movement (it does this automatically) from your vehicle moving, your tracker will wake up and the status will change to “moving” and then begin tracking your vehicle.
How do I see my GPS tracking history?
Go to your dashboard and scroll to the date range area, then select the range of dates you want to see on your dashboard.
There is a limit of only seeing 400 GPS at once to avoid long load times. If you would like to see more, contact us using the form above or email us at support@solidgps.com
How do I activate my tracker?
The tracker is already assigned to the email you used to order it.
Check your email on the day you ordered your unit and you should have received your login details from support@solidgps.com.
It consists of your email and a randomly generated password that you can copy and paste to log in at solidgps.com/login/
If you DID NOT order from the solidgps.com website, go to solidgps.com/activate/ to activate your tracker.
How do I set boundaries and receive alerts?
1. Go into Account Settings
2. Scroll to Set Boundaries, then tap + Add Boundary.
3. On the map, click Add New Device Boundary and draw the size of your boundary.
4. Enter a name, tap ✔️ to save and choose your alert types.
The boundary is automatically saved after this.
Why is one of my GPS points red?
Your latest GPS point will automatically be coloured red as a way to highlight your vehicle’s latest location.
Can I see a demo dashboard?
Register an account at solidgps.com/registration/ and log in.
Navigate to the dashboard tab or go to solidgps.com/dashboard/ to see a visualisation of how your tracker would work.
Does The Tracker Use My Wi-Fi, Bluetooth, Or Phone?
No. Solid GPS doesn’t rely on your Wi-Fi, Bluetooth, or phone.
It uses GPS satellites to pinpoint its location and a built-in SIM card to send that data directly to your Solid GPS app, completely independent of your devices.
You’ll receive instant alerts and live tracking through the app or any browser, even if your phone is off or miles away.
How often is the location data updated on Solid GPS?
With emergency mode, every 2 minutes and while not on emergency mode, the tracker transmits location updates every 2 minutes and slowly increases to every 10 minutes.
For how long is the historical location data information stored?
Your tracking data is stored for a year and deleted after that on a basis of a rolling 1-day period.
Is there any downtime during updates?
No. Solid GPS ensures a seamless updating process without any downtime.
The system is designed to carry out updates efficiently in the background, allowing continuous and uninterrupted tracking functionality.
Does the Solid GPS tracker have a magnet that allows for quick and secure attachment to metal surfaces?
The Solid GPS tracker does not come with a magnet, it’s designed to hide somewhere inside your vehicle away from any harsh elements.
Can I also monitor my vehicle’s speed using the Solid GPS Tracker?
Since the tracker updates its location at its quickest every 2 minutes, you’ll be able to know the speed of your tracker every 2 minutes.
Mobile Coverage
What countries are supported?
Solid GPS operates in Australia, the USA, and New Zealand, with full coverage and local payment options in each region.
If you’re outside these countries, contact our team through the form above, and we’ll confirm whether your area is supported.
What Network Does It Use, And How Far Can It Track From My Device?
Solid GPS connects to major 4G networks like Telstra and Vodafone in Australia, Spark and Vodafone in New Zealand, and T-Mobile and AT&T in the USA.
It automatically uses whichever has the strongest signal and doesn’t rely on Bluetooth, so it can track almost anywhere within mobile coverage.
If the tracker loses coverage, it stores your route and uploads it once signal returns.
Does my Solid GPS tracker use 4G?
All Solid GPS trackers run on the 4G network for accurate location tracking and real-time updates, ensuring reliable connectivity and seamless communication for users to monitor their assets or vehicles efficiently.
The 3G network shutdown does not affect ANY Solid GPS trackers.
What if I enter an area with no mobile coverage?
Your Solid GPS tracker will save between 50 – 100 GPS points to its memory and upload them to your dashboard when mobile coverage is found again.
Why can’t I make my boundary really small?
We can’t reduce the boundary size because sometimes the tracker reflects poorly off of the satellites and if your boundary was 10 metres, it might end up outside that boundary and trigger a notification that your vehicle has left.
The second reason why is that the tracker normally takes at least a minute or two to send the first GPS point and by the time it has sent that first point, the vehicle would have been out of the boundary and you would receive notification no matter if the boundary was 10 metres or 75 metres.
Can I use the tracker if I’m on Optus/Telstra/Vodafone?
Yes! It doesn’t matter what network your phone connects to the internet with, your Solid GPS tracker will work with all of them.
As long as your phone is able to connect to the internet, you’ll be able to track your vehicle 24/7.
And even if your phone can’t connect to the internet, your tracker will still track, no matter what.
I see a large green circle on my map.
This occurs when your tracker cannot find a GPS signal or is actively trying to find a GPS signal.
The main reason this occurs is that when your vehicle enters underground parking, garage, shed, etc, the GPS signals are unable to pass through certain types of metal or take a longer period of time to pass.
When your tracker next detects movement if it has moved from that location, it should find a GPS signal again quickly. If it doesn’t, contact us using the form above.
My boundary was activated but my tracker/vehicle did not move.
This rarely happens when your vehicle is most likely parked in an area where the tracker cannot get a clear/good signal.
What happens is the unit reflects poorly off of the GPS satellites and believes it’s in a slightly different location to the real location, triggering your boundary.
To avoid this happening, we recommend using boundaries rather than Watchdog mode in areas where you’re parking more frequently and not once off.
Can i use my own SIM card?
Solid GPS uses custom-built SIM cards that automatically connect to multiple mobile networks across the world.
This ensures reliable coverage without dropouts or setup issues.
Regular SIM cards don’t provide the same multi-network roaming, data stability, or automatic integration with the Solid GPS system.
Our subscription keeps your tracker connected everywhere it’s supported, without extra setup, fees, or technical headaches.