How can we help you?

We try to respond to all requests within 24 hours.

Want to get a head start on finding a solution? Be sure to check out the Frequently Asked Questions below.

SUPPORT HOURS

Monday – Friday 

9:00 am – 5:00 pm AEST (UTC +10)

EMAIL ADDRESS

support@solidgps.com

FREQUENTLY ASKED QUESTIONS

How To Set Up Your Solid GPS Tracker

Don't Have One Yet?

Frequently Asked Questions

    General Questions

Solid GPS tracker is an Aussie-Built tracker that will simplify the way you track your caravan, car, motorcycle or anything big with/without wheels.

Because a Solid GPS tracker is completely wireless, you can place it nearly anywhere inside your vehicle.

You also don’t need a line of sight to the sky, that means your tracker is a lot easier to install. Just turn it on and hide it in your vehicle.

85mm * 50mm * 22mm, just about the size of a credit card.

This is also the same size as our larger battery model.

Our mega battery tracker is 85mm * 55mm * 35mm.

The Solid GPS Tracker

  • Solid GPS Tracker
  • SIM Card
  • Unlimited SIM Card Data Plan
  • Solid GPS Sticker
  • Charging Cord
  • Instruction Manual
  • 31-Day Free Trial
  • 12-Month Warranty


Learn more benefits here.

All you need to do is download the Solid GPS app from the Google Play Store (Android 4.4+) or the App Store (iOS 13+).

You can also track your vehicle on any device connected to our website, from your tablet to your computer.

Yes, a Solid GPS Tracker is designed to be compatible with various vehicles, including cars, trucks, motorcycles, caravans and even assets like trailers or valuable equipment.

Yes, a Solid GPS Tracker is versatile and suitable for a wide range of applications, including personal use, vehicle tracking, fleet management, and asset monitoring.

The Solid GPS tracker is not weather-resistant/IP rated.

We recommend placing the tracker inside an area that is away from any harsh environments, such as a sealed container.

No you don’t have to opt-in for SMS alerts.

If you’ve downloaded the app and enabled notifications you’ll get phone alerts sent via our app WITHOUT having to sign up for SMS alerts or having the app open.

    Payment and Shipping

Australian Prices:
Standard Tracker – $157 AUD
Larger Tracker – $197 AUD
MEGA Tracker – $247 AUD
Subscription – $6.99 P/M or $69.99 P/Y AUD

New Zealand Prices:
Standard Tracker – $169 NZD
Larger Tracker – $209 NZD
MEGA Tracker – $269 NZD
Subscription – $7.99 P/M or $79.99 P/Y NZD

US Prices:
Standard Tracker – $117 USD
Larger Tracker – $157 USD
MEGA Tracker – $197 USD
Subscription – $6.99 P/M or $69.99 P/Y USD

Shipping:
Standard – Free
Express – $10

There is a one-time payment for the hardware of your tracker.

Then, after a 31-day free trial, your subscription begins for a flat monthly or yearly rate.

Express shipping is also available for $10 while standard shipping is free.

Learn more about the plans here.

You can purchase a Solid GPS tracker by clicking on the ORDER NOW tab at the top right of the screen.

That’s all good! In your instructions, there should be a heading titled “Activating Your Tracker”.

All you need to do now is go to solidgps.com/activate/ then enter your email and the 15-digit number underneath the barcode on your tracker and sign up for a subscription.

No, there aren’t any extra fees for international tracking.

Yes, you can cancel your subscription during your 31-day free tracking period, and you won’t be charged anything.

You can easily cancel your subscription in your account settings or by contacting us via email or phone.

No. Solid GPS does not have any termination fees.

The subscription covers the cost of the SIM card inside your tracker and the data it uses.

Instead of negotiating with telcos and finding the best SIM card and plan prices, we organise your SIM card for you, all for a flat competitive rate.

We’re able to achieve such a low-cost subscription because we have tens of thousands of SIM cards in our system, unlocking bulk discounts for you!

The subscription also covers the cost of the Solid GPS app, local customer support, & so much more.

We also don’t plan on and have never increased the price of our subscription.

    Using Solid GPS

Excellent & Great: Your tracker is receiving an excellent signal, no need to do anything.

Good or lower: If your vehicle is stationary and it receives a signal quality of ‘good’ or lower, this is fine.

But if your vehicle receives this signal while moving, we recommend relocating your tracker to a different location inside your vehicle and ensuring the unit is flat with the label side facing the ground.

Cell or ‘poor’ GPS signal: Your tracker is unable to obtain a GPS signal where it’s currently placed, this could be due to parking in an underground carpark or your unit itself has been knocked over or moved.

If your Solid GPS tracker does not detect movement for approximately 24 hours, it automatically sends its location every 24 hours.

In your settings, you can share your account with law enforcement, friends or family and they’ll have access to your dashboard for 24 hours.

Scroll to the bottom of your account’s page to the “Reports & Sharing Section”, choose how long you want to share your dashboard and click “Generate”.

Next, you can activate “emergency mode” which increases how often Solid GPS transmits its location every 2 – 10 minutes.

I’ll start with where you shouldn’t place your tracker.

Avoid places that are fully enclosed by metal such as a metal toolbox, trailer, etc.

As for where you can:

  • Under the seat
  • In the glove compartment
  • In the boot
  • Inside the carpet lining
  • Somewhere lower down inside your vehicle
 

It is entirely possible that your tracker may not work in an area listed above, that’s fine, try to move it to a different area recommended above.

If troubles still persist, try contacting us using the form above or email us at support@solidgps.com.

As your vehicle moves, your tracker will update its location every 2 minutes and gradually increase the time between updates to every 10 minutes.

You can also turn on ‘Emergency Mode’ to lock the tracking intervals to every 2 minutes.

Additionally, you can set geofences/boundaries to receive alerts if your vehicle begins to move.

To see what the dashboard/app looks like, please create an account at solidgps.com/registration/, and you’ll be taken to our demo dashboard.

  1.  Take out your Solid GPS tracker and place it on charge until the red LED extinguishes.
  2.  Flick the switch on the side of the unit away from the charging port with the SIM card opener to turn on.
  3.  Place your unit near a window to calibrate.
  4.  Download the Solid GPS App, log in and go to your dashboard. Check your email for log in info.
  5.  Check to see if it’s connected after 5 minutes.
  6.  Place Solid GPS in your vehicle on the correct side up.
 

To learn more, watch this video: How To Set Up Your Solid GPS Tracker

  1. Go into your account settings and scroll to where it says “share your dashboard”.
  2. After that, select how long you would like to share your dashboard for and press “generate”.
  3. Then copy the link that is generated and share it with anybody.
  4. Click the “Cancel Sharing Link” to stop sharing your tracker.

Yes, we recommend placing your tracker inside your vehicle rather than externally as your Solid GPS tracker can still receive a strong signal while not having a clear view of the sky.

However, we don’t recommend placing it fully enclosed in a metal toolbox.

Cars, caravans, motorcycles, boats & machinery are generally fine as they have windows/less metal and you’re able to place your tracker inside the glove compartment, under the seat, in the boot, etc.

Somewhat, because Solid GPS activates every couple of minutes, we calculate the KMs between each GPS point, not your actual roads taken.

The KM calculation we provide is an approximation.

Yes. Solid GPS Trackers offer centralised monitoring through a user-friendly interface, allowing you to keep track of multiple devices simultaneously through the Solid GPS app or website.

Each of your Solid GPS trackers can also be uniquely customised through it’s colour, name, etc.

Certainly! The Solid GPS Tracker is seamlessly integrated with the Solid GPS app, enabling users to effortlessly track the device’s location and receive convenient alerts directly on their smartphones.

You can easily download the Solid GPS app from both the App Store and Google Play for a user-friendly experience.

Once you have sold your vehicle or asset, you have the option to keep your Solid GPS tracker and install it in your new vehicle or asset.

This allows you to seamlessly continue tracking and monitoring with the same device.

Just ensure you follow the installation instructions provided with your Solid GPS tracker to set it up on your new vehicle or asset securely.

You can also sell your tracker to the new vehicle owner, simply contact us with the form above.

The Solid GPS tracker is accurate to within a 10m radius.

Yes, you are able to track multiple Solid GPS trackers from a single account and easily distinguish between all your trackers through their name, colour, etc.

The Solid GPS tracker is designed to provide you with precise tracking all across Australia and New Zealand within mobile coverage.

So no matter where you go, you’ll be able to keep tabs on your vehicle’s whereabouts.

If your tracker enters an area with no mobile coverage, don’t worry! It’ll save the locations your vehicle travels to and will upload where it went when your vehicle is back in an area with coverage.

    Battery

The battery in your tracker is rechargeable, so there’s no need to replace it.

You’ll also receive reminders to your phone and email when your tracker’s battery is low, at 30%.

Since the tracker is recharged infrequently (every 3, 6, or 12 months), it will last longer than most electronic devices, with the battery beginning to deteriorate after 500 recharges.

Your Solid GPS tracker takes 12 hours + to recharge. The red LED indicator will turn off when the battery is fully charged.

We recommend charging your Solid GPS tracker overnight.

We automatically send you a reminder to your phone & email when your tracker is at 30% charge.

You can also see how much charge is remaining at any point in time when you login to your app or the website.

Yes, you can have your tracker permanently on charge through the USB, although this will reduce the capacity of the battery over the long-term.

Your tracker needs to be turned on and then activate a couple of times for the battery status to update.

If you’ve just received your tracker and charged it up or you’re recharging it up after it hit low battery, then do this:
• Turn your tracker off for 10 minutes if it isn’t already.
• Place it near a window.
• Turn it back on and check your dashboard after a few minutes.

Yes, you can. All you need to do is connect your Solid GPS tracker to your vehicle through a standard USB port.

    Account and Support

That’s because when you initially ordered your unit, we automatically created an account for you and emailed you the password from support@solidgps.com.

Please check your email on the date you ordered your tracker, copy and paste the password and use that to login to your account.

Send us a message using the form above or email us at support@solidgps.com

Yes. Solid GPS prioritises the security and privacy of your data. The information is encrypted, and access is restricted to authorised users.

You can request your data to be deleted at any point in time using the form above and you can also delete your tracking data (which is automatically deleted after a year) in your account settings.

    Features

Emergency mode decreases the time between GPS points to 2  minutes while moving. This automatically turns off after 6 hours.

To do that, turn on “Emergency mode” by flicking the corresponding button on your dashboard to red.

Turning Watchdog mode on sets a temporary boundary at your tracker’s current location. 

If the tracker moves, it sends alerts to your email and phone, turns emergency mode on and turns watchdog mode off.

Turn on watchdog mode by turning the button on your dashboard green.

The size of the watchdog mode boundary is approximately a 50m square.

This is a status that appears on your dashboard.

What it means is your tracker is currently in sleep mode. Once it detects movement (it does this automatically), your tracker will wake up and the status will change to “moving” and then begin tracking your vehicle.

Go to your dashboard and scroll to the date range area, then select the range of dates you want to see on your dashboard.

There is a limit of only seeing 400 GPS at once to avoid long load times. If you would like to see more, contact us using the form above or email us at support@solidgps.com

The tracker is already assigned to the email you used to order it. 

Check your email on the day you ordered your unit and you should have received your login details from support@solidgps.com.

It consists of your email and a randomly generated password that you can copy and paste to log in at solidgps.com/login/

If you DID NOT order from the solidgps.com website, go to solidgps.com/activate/ to activate your tracker.

  1. In your account settings, select  “Add New Device Boundary”.
  2. Click on the “add boundary” button at the top of the map and draw your boundary.
  3. Name your boundary in the text box below the map.
  4. Select which type of alerts you’d like to receive and press the tick.

Your latest GPS point will automatically be coloured red as a way to highlight where your vehicle is right now.

Register an account at solidgps.com/registration/ and log in.

Navigate to the dashboard tab or go to solidgps.com/dashboard/ to see a visualisation of how your tracker would work.

No. We do not incorporate Bluetooth into our tracker as it only has short-range capabilities and is not practical for long-range applications (i.e. when your vehicle gets stolen).

If a tracker uses Bluetooth, it’s also incredibly easy to detect by downloading a Bluetooth scanning app.

With emergency mode, every 2 minutes and while not on emergency mode, the tracker transmits location updates every 2 minutes and slowly increases to every 10 minutes.

Your tracking data is stored for a year and deleted after that on a basis of a rolling 1-day period.

No. Solid GPS ensures a seamless updating process without any downtime.

The system is designed to carry out updates efficiently in the background, allowing continuous and uninterrupted tracking functionality.

The Solid GPS tracker does not come with a magnet, it’s designed to hide somewhere inside your vehicle away from any harsh elements.

Since the tracker updates its location at its quickest every 2 minutes, you’ll be able to know the speed of your tracker every 2 minutes.

    Mobile Coverage

We guarantee that Solid GPS works in Australia and New Zealand, and we also support payments in each currency.

Telstra & Vodafone on the 4G network. Your tracker comes equipped with our SIM card already installed and ready to go.

Your tracker comes equipped to use both Telstra & Vodafone and it will automatically choose the best signal available.

You do not need to change phone plans as the SIM card is for our tracker to transmit its locations, not your phone.

Learn more here.

Your Solid GPS tracker will save between 50 – 100 GPS points to its memory and upload them to your dashboard when mobile coverage is found again.

We can’t reduce the boundary size because sometimes the tracker reflects poorly off of the satellites and if your boundary was 10 metres, it might end up outside that boundary and trigger a notification that your vehicle has left.

The second reason why is that the tracker normally takes at least a minute or two to send the first GPS point and by the time it has sent that first point, the vehicle would have been out of the boundary and you would receive notification no matter if the boundary was 10 metres or 75 metres.

Yes! It doesn’t matter what network your phone connects to the internet with, your Solid GPS tracker will work with all of them.

As long as your phone is able to connect to the internet, you’ll be able to track your vehicle 24/7.

And even if your phone can’t connect to the internet, your tracker will still track, no matter what.

This occurs when your tracker cannot find a GPS signal or is actively trying to find a GPS signal.

The main reason this occurs is that when your vehicle enters underground parking, garage, shed, etc, the GPS signals are unable to pass through certain types of metal or take a longer period of time to pass.

When your tracker next detects movement if it has moved from that location, it should find a GPS signal again quickly. If it doesn’t, contact us using the form above.

This rarely happens when your vehicle is most likely parked in an area where the tracker cannot get a clear/good signal.

What happens is the unit reflects poorly off of the GPS satellites and believes it’s in a slightly different location to the real location, triggering your boundary.

To avoid this happening, we recommend using boundaries rather than Watchdog mode in areas where you’re parking more frequently and not once off.

Solid GPS Tracker Australian Owned

Solid GPS is based in Melbourne, Victoria. All design, development and assembly is done in-house.

IOS 13+ Required

© Copyright 2024 Solid GPS
Privacy Policy | Terms & Conditions