Support/FAQ

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We’re here to help!

Our support team will be in touch very soon. We try to respond to all requests within 24 hours (during weekdays). 

Support hours are Mondays through Friday, 9am to 5pm AEST (UTC+10).

Want to get a head start on finding a solution? Be sure to check out the Frequently Asked Questions below.

Frequently Asked Questions

On average Solid GPS lasts from 3 – 6 months depending on how often your vehicle moves as your tracker operates based on detecting movement. We remind you as your Solid GPS tracker gets close to running out of battery and you can easily recharge it with our included Micro-USB cord.

There’s a option to upgrade the battery life to last 6 – 12 months when ordering to the larger battery variant for $180. This does not increase the size of your unit externally, we use a larger internal battery. 

Your Solid GPS tracker takes 6 – 12 hours to charge. The red LED indicator will turn off when the battery is fully charged.

Turn on Emergency mode by flicking the corresponding button on your dashboard to red.

Emergency mode decreases the time between GPS points to 2 – 5 minutes while moving. This automatically turns off after 6 hours.

Turn on Watchdog mode by flicking the corresponding button on your dashboard to green.

Watchdog mode creates a boundary around your last GPS point. When your tracker leaves that boundary, emergency mode activates and you’ll be notified through your phone and email. Watchdog Mode will then turn off.

In your settings you can share your account with law enforcement, friends or family and they’ll have access to your dashboard for 24 hours. Scroll to the bottom of your accounts page to the “Reports & Sharing Section, choose how long you want to share your dashboard for and click “Generate”.

Next you can activate emergency mode which increases how often Solid GPS transmits its location to every 2 – 5 minutes.

Instead of tracking based on a set timed interval i.e. every 10 minutes, Solid GPS tracks based on movement.

Whenever your vehicle moves your tracker detects that movement and sends it’s current location to your dashboard.

As your vehicle continues to move, your tracker will continue to activate every 2 – 5 minutes and slowly increase the time between location intervals to every 10 minutes. Turn on emergency mode to reduce the time between intervals.

Telstra & Vodafone on the 3G & 4G networks. Your tracker comes equipped with our SIM card already installed and ready to go.

You do not need to change phone plans as the SIM card is for our tracker to transmit its locations, not your phone.

All SIM card fees are covered by your subscription for either $6.99 a month or $69.99 a year, learn more here.

No, We do not incorporate Bluetooth into our tracker as it only has short range capabilities and is not practical for long range applications i.e. when your vehicle gets stolen.

  1.  Take out your tracker and place it on charge until the red LED extinguishes.
  2.  Flick the white switch on the side of the unit away from the charging port with the SIM card opener to turn on.
  3.  Place your unit near a window to calibrate.
  4.  Download the Solid GPS App, login and go to your dashboard. (Check your email for login info).
  5.  Check to see if it connected after 5 minutes.
  6.  Place Solid GPS in your vehicle the correct side up.

          You can purchase a Solid GPS tracker by clicking on the Plans tab at the top right of the screen.

          This occurs when your tracker cannot find a GPS signal or is actively trying to find a GPS signal. 

          The main reason this occurs is if your vehicle enters a underground carpark, garage, shed, etc. The GPS signals are unable to pass through certain types of metal or takes a longer period of time to pass.

          When your tracker next detects movement if it has moved from that location it should find a GPS signal again quickly. If it doesn’t contact us using the form above.

          90mm * 55mm * 22mm. About the size of a credit card, this is also the same size as our larger battery model.

          • Solid GPS Tracker
          • SIM card
          • Unlimited SIM card Data Plan
          • Charging Cord
          • SIM card opener
          • 31 Day Trial
          1. In your account settings Select  “Add New Device Boundary”
          2. Click on the grey square at the top of the map and draw your boundary.
          3. Move the boundary by clicking the hand at the top of the map .
          4. Delete the boundary by clicking on the bin icon.
          5. Name your boundary in the text box below the map
          6. Select which type of alerts you’d like to receive and press “Submit”.

          Send us a message using the form above or email us at support@solidgps.com

          signal-countries

          Solid GPS currently only operates within the blue countries. We will be adding more options soon.

          Register an account at solidgps.com/register/ and login. Navigate to the dashboard tab or go to solidgps.com/dashboard/ to see a visualisation of how your tracker would work.

          There is a one-time payment of $147 or $180 (depending on the battery model you choose). Then, after a 31-day trial, your subscription begins for $6.99 a month or $69.99 a year.

          Express shipping is also available for $7 while normal shipping is free.

          Somewhat, because Solid GPS activates every couple of minutes we calculate the KMs between each GPS point, not your actual roads taken.

          The KM calculation we provide is an approximation.

          If your Solid GPS tracker does not detect movement for approximately 24 hours, it automatically sends its location every 24 hours.

          Your latest GPS point will automatically be coloured red as a way to highlight where your vehicle is right now.

          Your Solid GPS tracker will save between 50 – 100 GPS points to it’s memory and upload them to your dashboard when mobile coverage is found again.

          Go to your dashboard and scroll to the date range area, select the range of dates you want to see on your dashboard.

          There is a limit of only seeing 400 GPS at once to avoid long load times, if you would like to see more, contact us.

          This is a rarely happens when your vehicle is most likely parked in an area where the tracker cannot get a clear/good signal.

          What happens is the unit reflects poorly off of the GPS satellites and believes it’s in a slightly different location to the real location, triggering your boundary. To avoid this happening, we recommend using boundaries rather than Watchdog mode in areas where you’re parking more frequently and not once off.

          We can’t reduce the boundary size because sometimes the tracker reflects poorly off of the satellites and if your boundary was 10 metres, it might end up outside that boundary and trigger a notification that your vehicle has left.

          The second reason why is because the tracker normally takes at least a minute or two to send the first GPS point and by the time it has sent that first point, the vehicle would have been out of the boundary and you would receive a notification no matter if the boundary was 10 metres or 75 metres.

          Australian Owned

          Solid GPS is based in Melbourne, Victoria. All design, development and assembly is done in-house.

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