How can we help you?

Excellent & Great: Your tracker is receiving an excellent signal, no need to do anything.

Good or lower: If your vehicle is stationary and it receives a signal quality of ‘good’ or lower, this is fine.

But if your vehicle receives this signal while moving, we recommend relocating your tracker to a different location inside your vehicle and ensuring the unit is flat with the label side facing the ground.

Cell or ‘poor’ GPS signal: Your tracker is unable to obtain a GPS signal where it’s currently placed, this could be due to parking in an underground carpark or your unit itself has been knocked over or moved.

If your Solid GPS tracker does not detect movement for approximately 24 hours, it automatically sends its location every 24 hours.

In your settings, you can share your account with law enforcement, friends or family and they’ll have access to your dashboard for 24 hours.

Scroll to the bottom of your account’s page to the “Reports & Sharing Section”, choose how long you want to share your dashboard and click “Generate”.

Next, you can activate “emergency mode” which increases how often Solid GPS transmits its location every 2 – 10 minutes.

I’ll start with where you shouldn’t place your tracker.

Avoid places that are fully enclosed by metal such as a metal toolbox, trailer, etc.

As for where you can:

• Under the seat
• In the glove compartment
• In the boot
• Inside the carpet lining
• Somewhere lower down inside your vehicle

It is entirely possible that your tracker may not work in an area listed above, that’s fine, try to move it to a different area recommended above.

If troubles still persist, try contacting us using the form above or email us at support@solidgps.com.

As your vehicle moves, your tracker will update its location every 2 minutes and gradually increase the time between updates to every 10 minutes.

You can also turn on ‘Emergency Mode’ to lock the tracking intervals to every 2 minutes.

Additionally, you can set geofences/boundaries to receive alerts if your vehicle begins to move.

To see what the dashboard/app looks like, please create an account at solidgps.com/registration/, and you’ll be taken to our demo dashboard.

1.  Take out your Solid GPS tracker and place it on charge until the red LED extinguishes.
2.  Flick the switch on the side of the unit away from the charging port with the SIM card opener to turn on.
3.  Place your unit near a window to calibrate.
4.  Download the Solid GPS App, log in and go to your dashboard. Check your email for log in info.
5.  Check to see if it’s connected after 5 minutes.
6.  Place Solid GPS in your vehicle on the correct side up.

To learn more, watch this video: How To Set Up Your Solid GPS Tracker

1. Go into your account settings and scroll to where it says “share your dashboard”.
2. After that, select how long you would like to share your dashboard for and press “generate”.
3. Then copy the link that is generated and share it with anybody.
4. Click the “Cancel Sharing Link” to stop sharing your tracker.

Yes, we recommend placing your tracker inside your vehicle rather than externally as your Solid GPS tracker can still receive a strong signal while not having a clear view of the sky.

However, we don’t recommend placing it fully enclosed in a metal toolbox.

Cars, caravans, motorcycles, boats & machinery are generally fine as they have windows/less metal and you’re able to place your tracker inside the glove compartment, under the seat, in the boot, etc.

Somewhat, because Solid GPS activates every couple of minutes, we calculate the KMs between each GPS point, not your actual roads taken.

The KM calculation we provide is an approximation.

Yes. Solid GPS Trackers offer centralised monitoring through a user-friendly interface, allowing you to keep track of multiple devices simultaneously through the Solid GPS app or website.

Each of your Solid GPS trackers can also be uniquely customised through it’s colour, name, etc.

Certainly! The Solid GPS Tracker is seamlessly integrated with the Solid GPS app, enabling users to effortlessly track the device’s location and receive convenient alerts directly on their smartphones.

You can easily download the Solid GPS app from both the App Store and Google Play for a user-friendly experience.

Once you have sold your vehicle or asset, you have the option to keep your Solid GPS tracker and install it in your new vehicle or asset.

This allows you to seamlessly continue tracking and monitoring with the same device.

Just ensure you follow the installation instructions provided with your Solid GPS tracker to set it up on your new vehicle or asset securely.

You can also sell your tracker to the new vehicle owner, simply contact us with the form above.

The Solid GPS tracker is accurate to within a 10m radius.

Yes, you are able to track multiple Solid GPS trackers from a single account and easily distinguish between all your trackers through their name, colour, etc.

The Solid GPS tracker is designed to provide you with precise tracking all across Australia, the USA, and New Zealand within mobile coverage.

So no matter where you go, you’ll be able to keep tabs on your vehicle’s whereabouts.

If your tracker enters an area with no mobile coverage, don’t worry! It’ll save the locations your vehicle travels to and will upload where it went when your vehicle is back in an area with coverage.