Question 1

Why Do I Need a Subscription and Will the Price Ever Change?

Accepted Answer

A subscription is required for your Solid GPS tracker to work. Each tracker has a built in SIM card that connects to mobile networks so it can send location updates straight to your app.

Your subscription covers everything:
• SIM data and connectivity (no telcos, contracts, or setup hassles)
• Full access to the Solid GPS app with alerts, history, and settings
• Ongoing software improvements and local customer support

Because we manage tens of thousands of trackers, we’re able to secure low bulk data rates and keep costs down for everyone.

Since launching Solid GPS, we’ve never increased our subscription price.

Without an active subscription, your tracker will not be able to send location updates or alerts.

Question 2

What's included in my purchase?

Accepted Answer

Here's exactly what you'll receive: Solid GPS tracker, built-in 4G SIM card with unlimited data, charging cable, Solid GPS security sticker, instruction manual, 31-day free trial, and 12-month hardware warranty.

Question 3

Can I use my own SIM card?

Accepted Answer

Solid GPS uses custom-built SIM cards that automatically connect to multiple mobile networks across the world. This ensures reliable coverage without dropouts or setup issues. Regular SIM cards don't provide the same multi-network roaming, data stability, or automatic integration with the Solid GPS system. Our subscription keeps your tracker connected everywhere it's supported, without extra setup, fees, or technical headaches.

Question 4

Can I return the tracker if I don't want it?

Accepted Answer

Yes, if you decide Solid GPS isn't right for you during your 31-day free trial, you can cancel your subscription anytime and return the tracker for a full refund. Just contact our support team or email us at support@solidgps.com.

Question 5

Can I have my tracker permanently plugged into the USB?

Accepted Answer

Yes, you can keep your Solid GPS permanently powered by plugging it into a USB port in your vehicle. It will stay charged while connected, so you'll never need to remove it for recharging.

Question 6

How Long Does The Battery Last, And Will I Need To Replace Or Recharge It?

Accepted Answer

No replacement needed — the battery is fully rechargeable.

You’ll get an automatic alert to your phone and email when it hits 30%, so there’s plenty of time to recharge.

Since it only needs recharging every 3, 6, or 12 months (depending on your model), it’ll last for years.

Question 7

How Long Does It Take To Recharge The Battery?

Accepted Answer

We recommend recharging your Solid GPS tracker overnight. It usually takes around 12 hours to fully charge, and you can top it up anytime for peace of mind.

Question 8

Can I Manage Multiple Trackers Under One Account?

Accepted Answer

Yes, you can add as many trackers as you like to one Solid GPS account. It’s simple to manage and monitor them all in one place.

To keep things organized, you can assign each tracker a custom name and colour.

Just head to the account settings in the Solid GPS app or website to manage them anytime.

Question 9

Can More Than One Person Access The Same Tracker?

Accepted Answer

Yes, you can share access to your tracker with others through your Solid GPS account.

Each person you share with can log in from their own device and see the same live location and movement history.

This makes it ideal for families, teams, or shared vehicles where multiple people need visibility.

Question 10

Does The Tracker Use My Wi-Fi, Bluetooth, Or Phone?

Accepted Answer

No. Solid GPS doesn't rely on your Wi-Fi, Bluetooth, or phone. It uses GPS satellites to pinpoint its location and a built-in SIM card to send that data directly to your Solid GPS app, completely independent of your devices. You'll receive instant alerts and live tracking through the app or any browser, even if your phone is off or miles away.

Question 11

Where do I hide my tracker?

Accepted Answer

You can hide your tracker almost anywhere inside your vehicle. Common spots include glove compartments, under seats, storage bins, inside the dashboard, or behind panels. It works through most materials except when fully enclosed by metal (metal toolboxes, etc.), so you can keep it hidden without affecting performance.

Question 12

Which countries are supported?

Accepted Answer

Solid GPS operates in Australia, the USA, and New Zealand, with full coverage and local payment options in each region.

If you’re outside these countries, contact our team through the form above, and we’ll confirm whether your area is supported.

Question 13

What Network Does It Use, And How Far Can It Track From My Device?

Accepted Answer

Solid GPS connects to major 4G networks like Telstra and Vodafone in Australia, Spark and Vodafone in New Zealand, and T-Mobile and AT&T in the USA.

It automatically uses whichever has the strongest signal and doesn’t rely on Bluetooth, so it can track almost anywhere within mobile coverage.

If the tracker loses coverage, it stores your route and uploads it once signal returns.

Question 14

How Does Solid GPS Work? What Are Its Features?

Accepted Answer

Solid GPS locates your vehicle using satellites and sends updates to your app through secure 4G networks.

The tracker updates every 2 minutes while moving. Over long trips it may extend up to 10 minute updates to save battery, and you can reset it to 2 minute intervals at any time.

When the vehicle is parked it checks in once every 24 hours, then instantly switches back to active tracking when movement begins.

You receive instant alerts if your vehicle moves unexpectedly or leaves a set area.

The tracker includes a long lasting rechargeable battery, a built in SIM with coverage included, and full access to the Solid GPS app for tracking, history, and battery information.

Question 15

Can I Track My Solid GPS Using a Mobile App or a Computer?

Accepted Answer

Yes, you can track your Solid GPS on any computer or on iOS and Android devices using the Solid GPS app.

You can view tracking locations, movement history, signal strength, battery levels, and receive alerts if your vehicle moves or leaves a set area.

Question 16

Will the Tracker Work With My Mobile Carrier?

Accepted Answer

Yes. Solid GPS includes a built-in 4G SIM that automatically connects to the strongest available network in your region.

It doesn’t rely on your phone plan or carrier, so you can track your vehicle from anywhere without needing to insert a SIM or adjust any settings.

Solid GPS
Car Tracker

$247

$197

$157

How Solid GPS Works

Charge It

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Track It

They Ripped Out The Factory Tracker

Why Drivers Trust Solid GPS

The Solid GPS Difference

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Setup & Installation

Coverage & App

Solid GPS Car Tracker